Privacy Policy

Information We Collect

ASMA Money Changers collects information necessary to provide foreign exchange services and comply with regulatory requirements:

• Personal Information: Name, address, phone number, email address, and government-issued ID details
• Transaction Information: Details about currency exchange transactions and money transfer services
• KYC Documents: Identity proof, address proof, and PAN card details as required by RBI regulations
• Financial Information: Bank account details when applicable for transactions
• Communication Records: Records of interactions for customer service purposes

How We Use Your Information

We use collected information for the following purposes:

• Processing foreign exchange and money transfer transactions
• Complying with RBI, FEMA, and other regulatory requirements
• Verifying customer identity and preventing fraud
• Providing customer support and service updates
• Maintaining transaction records as required by law
• Improving our services and user experience

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Regulatory Compliance: With RBI, FEMA, and other regulatory authorities as required
• Service Partners: With authorized partners like Western Union, MoneyGram, Ria, and TransFast for transaction processing
• Legal Requirements: When required by court orders, legal proceedings, or government authorities
• Fraud Prevention: With law enforcement agencies for investigation purposes
• Business Operations: With our affiliates and subsidiaries for business purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Secure physical and digital storage systems
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Access controls limiting data access to authorized personnel only

Data Retention

We retain your personal information for the period required by:

• RBI and FEMA regulations (typically 5-10 years for transaction records)
• Income Tax Department requirements
• Anti-Money Laundering (AML) compliance requirements
• Business and legal purposes

After the retention period, we securely dispose of or anonymize personal information.

Your Rights

Subject to regulatory requirements, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request information about how your data is used
• File complaints regarding data privacy with appropriate authorities

Note: Some rights may be limited by regulatory requirements for financial institutions.

Cookies and Analytics

Our mobile application and website may use:

• Essential cookies for app functionality
• Analytics tools to improve user experience
• Performance monitoring tools

You can control cookie preferences through your device settings.

Third-Party Services

We use reputable third-party services for:

• International money transfer processing
• Mobile app analytics and crash reporting
• Customer communication platforms

These services have their own privacy policies and security measures.

Updates to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. Updates will be posted on our website and mobile application.